Policy, Terms and Conditions
Toy Library (ETL) is a social enterprise limited resources. ETL does not rely on or benefit from council
or any other source of third-party funding.
ETL depends on its members’ fees to operate.
person over the age of 18 in the United Kingdom may become a member (if you’re on holiday and would like to
become a member, we still need a UK address, phone number and email to get hold
of you) of ETL if they agree to abide by ETL’s policies, terms and conditions,
as set out in this document and what further policies are available on ETL’s
to date information on ETL membership fees and membership packages is available
on ETL website.
reserves the right to amend and update its Policies, Terms and Conditions at
items listed for lending remain the property of ETL and must not be sold or
B. Joining Ealing Toy
order to join ETL, you will need to;
your membership details online via ealingtoylibrary.com and
make payment for your chosen level of
for membership is ordinarily expected to be fulfilled either through
debit/credit card online via our secure payment system provided by Stripe or by
cash payments paid in full when toys are collected
will consider alternative methods of payment in extenuating circumstances and
on a case by case basis, based on requests received to
firstname.lastname@example.org. ETL reserves
the right to accept payment of membership via alternative methods in its
must notify ETL of any change of name, address or other contact details as soon
a condition of membership, members commit to being able to collect and return
toys to ETL on the designated collection/ return day(s) at the designated
time(s), which will be specified and updated by ETL on its website from time to
to availability, ETL 6 month membership, permits the member to borrow 4 toys
per month for 4 consecutive weeks per toy
Subject to availability, ETL annual
membership permits the member to borrow an unlimited number of toys per month,
for a maximum of 4 consecutive weeks per toy.
must reserve toys for collection online.
must check in toys for return online.
it has been reserved by another member, a member may extend the loan for a
further 2 weeks, by logging in and ‘change the return date’ under the loans
section of their account
items must be returned to ETL on the designated collection/return day(s) within
the designated time(s) (or the earliest prior opening date if the return date
falls on a public holiday).
items are not returned on the designated collection/return day(s) within the
designated time(s), ETL reserves the right to levy a charge of £1 per day, per toy. For the
avoidance of doubt this charge will include the days on which ETL is not open.
D. Condition of items,
loss and damage
make all reasonable efforts to list toys on its online catalogue faithfully,
detailing the condition that they are in and what existing wear and tear they
are subject to.
check items on their return for damage and clean the toys.
where included, ETL make sure the batteries are working but cannot
guarantee they will last the 1 month loan period. Members are not expected to
should check any borrowed items on collection and make ETL aware of wear and
tear or faults that are significant and fall outside the description of the
item on ETL’s online catalogue. If your child suffers from an allergy, ETL
cannot be responsible for cross contamination of an allergen present on the toy
and it is the borrower’s responsibility to do what extra cleaning is required.
to ordinary wear and tear (judged entirely at ETL’s discretion), items must be
returned in the same condition as they were borrowed, clean and in a good state
of repair. Toys and equipment are checked and cleaned on returned from
are aware that children’s toys occasionally get damaged. Members must report
any loss or damage of a borrowed item to ETY straight away and as soon as the
member becomes aware of the loss or damage, to email@example.com. Members should provide photos of the damage
are responsible for any loss or damage to borrowed items during the period of
borrowing. Members may be liable to pay
the replacement cost (as specified by ETL) of the item or for the repair where
decision on replacement or repair is in ETY’s absolute discretion.
E. Suspension of
borrowing rights / termination of membership
the member has:
· items that are
overdue for return, or
· failed to
reimburse ETL for a lost or damaged item
the member’s borrowing rights may be
suspended or their membership may be terminated.
27. ETL reserves the right to suspend, terminate or re-admit members at its absolute
F. Responsibility for
member borrowing an item is responsible for ensuring that:
children of an appropriate age play with the toy (as listed per toy on ETL);
is not responsible for any loss, injury or damage caused by or arising from any
use or misuse of any toys borrowed from ETL
are referred to section [D] Condition of items, loss and damage above and are
reminded that they must inform ETL if they have any reason to believe that any
of ETL’s items are, or may soon become, unsafe in any way.
G. Data Protection
information provided by members (past, present or prospective) to ETYLwill be
processed in accordance with data protection principles as set out in the Data
Protection Act 2018.
In summary, data will be processed only for the purposes of ensuring that ETL has records of its members required for the safe and efficient running of ETL Members’ personal information provided to ETL will not be used for any other
purpose unless legally required. Aggregated statistical data which cannot be
traced back to members may be used for analysis and reporting.
Version 4.21 Dated [January 2020]